FAQ

What forms of payment do you accept?

We accept all major debit and credit cards such as Visa, MasterCard, American Express, Discover, Maestro, Net Banking, PayU Money and PayPal

Do I have to register to shop at bronoto.com?

You don’t have to register to shop, you can just log in as a guest and shop from our site.

How do I place the order?

Choose your desired product from our catalog, select the relevant size if you are not sure of the size, refer the SIZE GUIDE to find the correct size and click on ADD TO CART button, you can add multiple products to your cart, then choose to CHECK OUT

  • At Next fill your shipping information where you wish to deliver your order
  • Then make the payment by one of the above-mentioned ways you preferred

How do I know that my order is placed successfully?

We will send you the confirmation email with your order number.

How do I track my order?

Once we ship your order we will send you an email with the tracking number along with courier partner name and tracking link.

How do you ship the order?

It depends on which courier partner provide delivery at your Pincode.

  • For Domestic

First Flight, Ecom Express, DTDC, Aramex and IndiaPost

  • For International

Fedex, DHL, Aramex and IndiaPost

What are the shipping charges, is there any additional charges?

  • India – We offer free packaging and shipping for order value over ₹ 700. Up to shopping of ₹ 699 shipping charges applicable is ₹ 40.
  • International shipping charges are at the flat US $ 15.

What is your Return Policy?

We want you to be 100% satisfied with your bronoto product, however, if you are not satisfied with your purchase, you can return or exchange.

Read here for Returns & Exchange

What happens if I receive a defective product?

We work very hard to ensure that our products meet the Quality Standards, however in case you receive a defective product, please inform us within 24 hrs of the receipt of the product, and email at care@bronoto.com. We will replace it at no additional cost.

How you produce your products?

We design all our products in-house, however, don’t produce in-house but we partner with great manufacturers all across India for each of our products while we fully take care the production to ensure the highest quality possible.

How do I contact you?

If you have a query or want to know more feel free to contact us here

Spread the love